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You must have an account to use our services. An account gives you access to shop online and receive your packages in your country of residence. An account also allows you to monitor and track the progress of your packages.

[Your Name]
453o North Hiatus Road, #117
[Your Account/Mailbox #]
Sunrise, Fl 33351
(954) 644-2618

Check out our Shipping Calculator for an estimate of charges.

With your CARIBPAK account, we offer real time tracking to follow the progress of your shipment from origin to delivery point. You can request alerts and updates automatically sent to your email or phone number

ALL packages are insured with our standard courier insurance rate. If you wish to purchase additional insurance for your valuable items, we can provide additional insurance at a discount rate.

See our rate page here for AIR: (Provide link to the rate page)
See our rate page here for Sea (Provide link to the rate page)

You can shop on any website and have your packages delivered to our Florida warehouse. However, we encourage all our customers to shop on CARIBMALL.COM. We offer discounts on shopping; you collect points towards discounts and points can be redeemed for any products on our CARIBMALL website or for shipping discounts with CARIBPAK.

Packages are prepared for shipment the day it’s been received at our US warehouse, its scanned into our system and based on the service you choose, we can deliver to you in country in 2-3 days or less. Once all accurate invoices are submitted to us you should be able to pick up your package within one to two business days after it is cleared from local Customs.

For most packages, we use a calibrated scale to calculate the weight. According to industry standards packages are round upwards to the nearest pound. Example, a package weighing 2.4 pounds will be round upwards to 3 pounds and will incur a 3-pound charge.
For those packages with significant dimensions, we multiply the length by the width by the height, all in inches, and then we divide by 166 to get the chargeable weight/volume in pounds. This is a standard formula used by all shipping companies.

If you have multiple packages coming from different vendors, we can consolidate them all into one shipment for you at a low fee of $20. You must request consolidation of your packages at least 24 hours before they are delivered to our warehouse in the US.
For more info on consolidation please visit
https://westtechshipping.com/advisory_board/consolidation-guidelines-2/

If you have multiple packages coming from different vendors, we can consolidate them all into one shipment for you at a low fee of $20. You must request consolidation of your packages at least 24 hours before they are delivered to our warehouse in the US.
For more info on consolidation please visit
https://westtechshipping.com/advisory_board/consolidation-guidelines-2/

ALL prices are quoted in US dollars on our website.

You can pay for all our services online. You can pay for our services at the warehouse, online and via our mobile app. Currently, we accept Credit cards, PayPal or Cash.

Yes. This is a very important step in receiving your packages. To assist us in quickly processing your packages, all invoices must be submitted once you place a shipping order with us. Invoices can be submitted with either of these methods:

• Our Website: Login to your account at our website and you will be able to upload the invoice directly to the corresponding package.
• Email: Email your invoice to shipping@caribpak.com .Please include the package tracking number that the package is being delivered to our warehouse on (original tracking number). Please ensure this tracking number in the subject of your email.
• Mobile App: In the mobile app menu, select “My Packages”. Click on the package and scroll down to the invoice section.

Customs duties are levied on goods based on the cost, insurance, and freight (CIF) values and rates determined by the Countries import customs guidelines. Therefore, CARIBPAK has no control over these charges and must comply according to the law. Customs has the legal right to examine all packages entering their country. If goods require the involvement of other agencies (Agriculture, Fisheries, Police Commissioner, etc) CARIBPAK shall ensure that the inspections are coordinated and, if possible, carried out at the same time. Please refer to your local Country Customs and Excise Department for further clarification on duties.

Depending on the country, we ship on average 2,3, 4 and sometimes daily. We offer a RUSH Service which guarantees delivery in 24-48rs. See our shipping page for details.

Customers have up to 14 days to collect air freight packages, after an “Available for Pick Up” notification has been sent to the customer. For sea freight, customers have up to five business days to collect sea freight packages once you have received your “Available for Pick Up” alert. Failure to do so will result in storage fees at a rate of $2.50 per cubic foot per day. Packages not collected after 30 days automatically becomes AUCTIONABLE and will attract an auction fee. Please contact us if you are not able to collect your package in the specified time frames.

If your package has not arrived at our US warehouse and appears to be lost, contact the vendor that the package was purchased from immediately and initiate a tracking search on the package. Sometimes customers may enter the wrong NAME or Account ID on the package. These items will arrive at our US warehouse; however, our team will not know which account to assign the packages to. To assist in this regard, we have a created an “Unknown Packages” list. Please view it to see if your item may be on this list
Follow the link for the “UNKNOWN PACKAGES LIST”

We offer delivery of your package from the original purchasing vendor, directly to your final destination. The customer never has to leave home and can place their delivery order online from our website or from the mobile app. Track your delivery status on your PC or cell phone in real-time.

At CARIBPAK we aim to provide the best service to all our customers. If you have any issues with our service, please contact us immediately so we can find the most appropriate solution for you. You can connect with us: shipping@caribpak.com
Download the CARIBPAK Shipping mobile app from your app store. See “Contact Us” and “Locations” page for contact numbers, locations, and email addresses.